For items purchased through our online store, you have 30 days from the date of purchase to exchange the items at any Memo boutiques nationwide. Click this to see the list of Memo stores: 

-Return must be within 30 days from the date of purchase.
-All tags should be attached on the clothes.
-Must be unused and unwashed.

Items shall be evaluated to confirm its condition.

Important note: 
a. Undergarments, Face masks, Swimsuit, jewelries and cosmetics are not valid for return due to sanitary reasons.
b. We cannot guarantee the availability of the item/s as stocks may vary per boutique.

You may also exchange it to a different item of the same amount or if you've chosen a higher value, you just have to pay for the excess amount. If of lower value, the excess amount will be forfeited.

Rest assured that our store partners will assist you on this. If you have other concerns, do let us know by clicking this link:

Thank you for shopping with us!